In an enterprise managed PCs and end-points gets updates / patches downloaded and installed without any human intervention. And this process is very critical to keep the PC functioning properly with expected standards. The most important point to note is that this event is conducted remotely and automatically – This is the core essence of Software Distribution.
ATMs for Banks are more critical more than the human operated Teller counters and hence the necessity or maintaining these end points gets more critical.Unfortunately, we haven’t fully embraced similar practices we follow in managed endpoints, when it comes to ATMs.
Simply Transfer
Thinkprise Solution to simply transfer and consolidate any type of data from multiple secured End Points – Engineered for efficient ATM Software Distribution.
What we hear!
Multiple Applications to collect EJ from different make of ATMS
EJ Not pulled in a consistancr manner
Missing EJs are to be pulled manually by the existing application or by Site visit
Any Update to the Agent Configuration requires the ATM to be restarted
No Alerts when the EJ gets disabled
Complex Configuration procedures
Lack of systems to monitor and report the availability of EJ for all ATMs
TranXit Modules
ATM Monitoring
SITE SUMMARY
This ATM Monitoring module includes Site Summary, ATM Status check and ATM Status Upload sub modules. The Site Summary displays the entire connected ATMs list with detail (Location, Profile, Last EJ Send Date, ATM Status, Agent Status and Link Status) and also its displays New Site Registration requests and Old Agent Lists (old version Agents)
ONLINE ACCESS TO AGENT (FILE EXPLORE)
TranXit allows you to explore all the Folders/Files from Agent end and also user can upload the files. The upload can be multiple files at a time.
Job Monitoring
Job Manager
This Job Manager module allows user to track all the job status by using filters and also can Start/Stop all the jobs. This is having privileges to edit the priority of the Jobs.
Job Manager – Advanced
This Advanced Job Manager includes more filter options compared to Jog Manager to filter jobs easily
Electronic Journal Monitoring
On Demand File Viewer
This OnDemand File viewer module has the capability to pull files even the connectivity from ATM to Server is down. This module is designed to pull files using one side connection. The user can upload Full file or Partial file or Particular Time Interval transactions.
Missing EJ Summary
This Missing EJ Summary module used to track month wise EJ Upload summary by ATM and also
User can upload missed EJ’s instantly.
Cash Monitoring
The cash level monitoring feature allows the user to monitor ATM cash levels and also it is having automated email notifications when ATM reaches the minimum level of cash (Minimum cash level is configurable)
ATM Management
ATM Profile
This Profile module allows user to create Profiles based on the ATM Make and assign to TranXit Agent
ATM Groups
This module is used to create ATM Groups with Number of ATMs, By Bank, By Profile and By State to download Screens or patches.
Packages
This module used to create Packages for ATM Screen, ATM Patch and any type of files.
User can add any number of files in a single package.
Activities
This module allows user to Create screen download activities in an easy way. The users can Create Screen Download, Patch Download, Agent Update, ATM Restart, Camera Images activities. User can set Download/Install/Rollback time while creating packages.
Restart Services
This Restart module allows user to Restart TranXit Agent, ATM and TranXit Controller thru TranXit Web Application.
FEATURES
Daily Automated EJ Pulling
No Manual triggers for pulling EJs
Automated EJ Pulling at scheduled time
Manual EJ Upload
Provision to pull EJs Manually when it required
Option to pull ATM EJs, Agent Files and Logs files.
Screen Download
Time based Screen Download to specific ATM groups.
No limitation in number of screens.
Content Rollback
Provision to rollback old screens for a group of ATMs at a time.
ATM Patch Install
Ability to download ATM patch for a group of ATMs at a time.
Agent & ATM Restart
Provision to Restart ATM through TranXit Agent.
Have the capability to Restart TranXit Agent without requiring the ATM Restart
ATM & Agent Upload
Ability to pull ATM, Agent and any log files for verification.
Camera Image Upload
Automated camera images upload on daily basis for a group of ATMs
Used to track ATM Internal/External Camera Images status
Low-Bandwidth Network
The data before being transmitted is compressed with proven zipping algorithms.
Configurable packet size to optimize for low bandwidth networks.
Multiple file uploads
Upload any number of files at a time and with Auto Queue Management.
Ability to set priority for critical jobs.
CASH LEVEL MONITORING
TranXit Agent will send the Cash level in ATMs as per EJ for every specified interval.
The cash level monitoring feature allows the user to monitor ATM cash levels and also it is having automated email notifications when ATM reaches the minimum level of cash (Minimum cash level is configurable)
EJ MANAGEMENT
The electronic journal files that are retrieved from the ATM machines are available in the TranXit EJ Server. These files are copied to the appropriate bank SFTP server. The files that are retrieved today may include older EJ files too.
EJ Organizer
The customer copies the EJ files from the SFTP server to the EJ Organizer landing folder. The Thinkprise EJ Organizer is then executed which segregates the EJ files based on the EJ Date. Thus older EJ files are moved into appropriate date folder that would act as a base folder for EJ Viewer.
EJ DECRYPTER
The EJ retrieved through TranXit is encrypted by default. The EJ Decryptor can be used to decrypt the EJ files and can be viewed using browser or text manipulation tools such as notepad. EJ Decryptor is made to the Bank and the Recon team on demand.
EJ VIEWER
EJ Viewer is a web based application that is used to view the contents of the EJ file that is encrypted. Thus the contents of the EJ file can be viewed without storing the decrypted copy of the file in the local machine. Multiple users can simultaneously view the EJ files by feeding the ATMID and EJ Date.
EJ Notifier
TranXit Controller has a built in features to send the EJ status to the list of the recipients. Through this email service, the TranXit controller is configured to send the EJ count/screen download activity status automatically for the configured interval. The email alert would be in the below format.
Agent Dropout Manager
TranXit Agent after installation might get disconnected/dropped out due to the following reasons.
- Software/Hardware problem in ATM machine and OS reloaded
- Virus in the ATM which blocks the TranXit Startup service
- Windows firewall enabled at the ATM (without adding firewall exception for TranXit Agent)
- Network issue
TranXit team would send the list of ATMs where the EJ is NOT retrieved. The status of those ATMs in the Switch would be expected. Below are the scenarios that would arise.
Auto Incident Creation
Once the dropout is identified, the TranXit team logs the disconnected ATM in the “TranXit Dropout Manager”, thus creating an incident. An automatic notification email is triggered to the list of configured email IDs. This email contains the details such as ATMID, Location, City, State. The helpdesk reverts with the Ticket ID which ensures that the incident would be attended by the site engineer.
TranXit team upon getting the call from the field engineer closes the incident. The dropout manager generates the docket number when the incident is closed. Thus the incident is tracked from the identification through follow up till the docket number is issued to the engineer.
Metrics
CUSTOMER EJ STATUS
TranXit team publishes the metrics to the customers on a daily basis. The team uses a pre-designed, formula based spread sheets. The EJ data is fed in to the system using which the tables/graph/chart is generated. The team upon confirming the count publishes the table/chart to the customers. The table/charts are customized based on the customer requirements. Below would be the sample table.
DROPOUT SUMMARY
Dropout summary is sent every day to the internal team that manages the field team. The Agent disconnected list is sent bank wise. The detail includes ATMID, Location, City, State, Last EJ Retrieved.
SECURITY
Triple Des Encryption
Tranxit Agent encrypts the data before it is placed in the network layer to be sent to the controller. Triple Data Encryption Standard algorithm is used to encrypt the data. It is also known as Triple DES or 3DES. Triple DES algorithm is being used for data transfer in electronic payment industry.
Data Compression
The data before being transmitted is compressed with proven zipping algorithms. The CRC is calculated and CRC bits are sent along with the data in the packet that is sent to and from controller. The receiver upon receiving the data recalculates the CRC and is matched against the CRC sent by the sender. Any mismatch in the CRC indicates that the data has been tampered in the network. The packet is requested again from the sender if the CRC does not match. Thus the data packet remains tamper proof.
User Roles
User roles are customizable in Tranxit web application. With this, any number of user roles of desired specification could be created. The user accounts when created are mapped to user roles. Thus the user gets all the privileges that the user role is assigned to.
For eg., user roles could be created with access to download and install packages and is assigned to appropriate user accounts. These users would ONLY be able to create, download and install packages.
Password Policy
The minimum and maximum length of the user name and password could be altered according to the need. The system enforces the user to set the password that has at least a character, a number and a symbol for more security. The user with the administrator role could set the password expiry duration while creating the user. User is notified of the password expiration upon successful logon. When the password is reset for existing user or a new user account is created, the password is sent via email.